A train service disruption along the North South Line (NSL) occurred again on Thursday (11 Oct) afternoon about 3pm.
No official explanation from SMRT was given on the incident but posts on social media platforms informed that the delay was caused by Platform Screen Doors (PSD) failure at Kranji.
Commuters posted their complains and annoyance on the Twitter platform since about 3am:
wah fucking annoyed, been stuck between yew tee and kranji for 15 damn minutes, smrt pls fix ur shit!!!!!!!!!!!!
— andrean. (@harythandrean) October 11, 2018
When you give up on SMRT pic.twitter.com/0UxmaULwlF
— Audi Khalid (@AudiKhalid) October 11, 2018
Daniel complained the lack of online announcement from SMRT:
.@SMRT_Singapore thanks smrt... 10 mins delay but didn’t actually announce this anywhere online.
— daniel (@Dnlyong) October 11, 2018
And Kirby Chua was irritated by the inconsistency of the time delay informed by the station:
@SMRT_Singapore Can you just tell us directly how long the delay is so we can decide to take alt transport rather than telling us 4mins.. then 5mins.. now it's 10mins..?
— Kirby Chua (@KirbyChua) October 11, 2018
Nearly 6pm, Alan Charles Yap shared a video on TATA SMRT Facebook Platform showing the fault was still ongoing, and he gave a detailed information about what happened on Kranji Station:
Alan Charles Yap wrote at 5:48pm:
"Reporting live from Kranji Station. Southbound platform PSD fault is still ongoing and several SMRT engineers, service ambassadors and management staff are at scene to manage the situation.
Trains will be entering and departing the platform at a very slow speed. Some of the PSDs are isolated.
Staffs will be manning at the isolated PSDs to prevent people from going near them.
Do factor additional travel time to your commute on the southbound service of NSL from Jurong East towards AMK/Marina South Pier.
Northbound services towards JUR is not affected."
Oddly, there were no other posts from passengers about the delay after that on social media platforms, nor from SMRT.