GRA renews Resorts World Sentosa’s casino licence for two years over “unsatisfactory” performance

The Gambling Regulatory Authority (GRA) has renewed the casino licence for Resorts World Sentosa (RWS) for two years, one year shorter than the standard three-year term.

The decision reflects concerns about the integrated resort’s (IR) ability to meet expectations as a compelling tourist destination. The new term will commence on 6 February 2025.

In a statement released on Monday (18 Nov), GRA outlined its reasons for the shortened licence term, noting that RWS’ tourism performance during the evaluation period from 1 January 2021 to 31 December 2023 was deemed “unsatisfactory.”

The assessment was based on several factors, including the ability of RWS to develop, maintain, and promote its IR in line with prevailing market demands and industry standards.

An independent evaluation panel, appointed by the Minister for Trade and Industry, determined that RWS had multiple areas requiring rectification and substantial improvement. The panel’s recommendations, along with input from the Ministry of Trade and Industry (MTI), Singapore Tourism Board (STB), and Sentosa Development Corporation (SDC), informed GRA’s decision.

GRA also stated that the next evaluation of RWS would be conducted in 2026. “We will continue to work with MTI, STB, and SDC to ensure that RWS meets the requirement to develop, maintain and promote its IR as a compelling tourist destination,” the agency said.

This decision follows a significant penalty imposed on RWS in December 2023. The casino operator was fined S$2.25 million for failing to conduct mandatory due diligence checks on third-party cash deposits of S$5,000 or more into customer accounts. GRA described the fine as its largest penalty to date.

RWS operates one of Singapore’s two casinos, with the other run by Marina Bay Sands. The two casinos are part of Singapore’s broader strategy to develop integrated resorts as key drivers of tourism and economic growth.

GRA has not provided a detailed breakdown of the areas where RWS fell short.