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Singtel faces service disruption again, just two weeks after landline issues

Singtel experienced service disruptions again on 24 October morning, just two weeks after facing landline issues. Around 10 am, the telecommunications provider acknowledged on Facebook that some mobile customers were experiencing intermittent connectivity problems. Singtel apologised for the inconvenience and advised users to restart their devices to restore connectivity.

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SINGAPORE: On Thursday morning (24 October), multiple users reported that SingTel services are down.

Many observed that 4G connectivity was entirely unavailable, with their devices only able to connect to 3G, indicated by an H+ symbol.

Around 10 am, the Singaporean telecommunications provider took to Facebook to acknowledge that some mobile customers might be experiencing intermittent connectivity issues.

SingTel apologised for the disruption and advised users to restart their devices to restore connectivity.

Commenters on SingTel’s Facebook page noted that they initially thought their phones were malfunctioning.

Some users shared that they checked their mobile networks upon seeing the company’s post. They reported that toggling flight mode on and off temporarily resolved the issue.

A check on Downdetector indicated a surge in outage reports for SingTel, starting around 7 am this morning. At its peak, at 9.38 am, Downdetector recorded 936 reports concerning the outage.

The majority of reported problems involved no signal (58%), followed by issues with mobile internet connectivity (34%).

On 8 October noon, a significant landline outage affected Singtel customers across the island. The disruption also impacted emergency call services, affecting both the Singapore Civil Defence Force (SCDF) and the Singapore Police Force (SPF).

Members of the public who had difficulties reaching emergency numbers 995 or 999 were advised to send an SMS to SCDF at 70995 or SPF at 70999, which resumed operation at 7 pm on the same day.

The Infocomm Media Development Authority (IMDA) earlier emphasised that it takes any interruption to public telecommunications services seriously and will conduct a thorough investigation into the 8 October disruption.

This is a developing story.

 

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