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IBM halts hiring for roles that could be replaced by AI: Bloomberg

IBM plans to halt hiring for roles that could be replaced by artificial intelligence (AI) in the near future, potentially leading to a 30% workforce reduction in back-office functions within five years.

As one of the largest workforce strategies announced in response to advancing technology, IBM will automate tasks such as employment verification letters and moving employees between departments.

In Singapore, concerns have been raised about the impact of AI on the country’s workforce, with opposition parties questioning the creation of new jobs and the preparedness of the education system to cope with rapid changes brought about by AI.

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American multinational tech giant, the International Business Machines Corporation (IBM), will halt hiring for roles that can be replaced by artificial intelligence (AI) in the near future.

According to Bloomberg, Arvind Krishna, IBM’s Chief executive, said the firm’s hiring for back-office functions such as human resources will be suspended or slowed.

This could potentially result in a 30 per cent workforce reduction through AI and automation within the next five years, leading to approximately 7,800 jobs lost among the roughly 26,000 affected workers.

Bloomberg reports that this workforce strategy is one of the largest announced in response to rapidly advancing technology.

IBM, one of the world’s largest tech companies, is taking steps to automate mundane tasks such as employment verification letters and moving employees between departments.

However, certain human resource functions, such as evaluating workforce composition and productivity, are unlikely to be replaced for the next decade.

IBM currently employs around 260,000 workers and continues to hire for software development and customer-facing roles.

Concerns over the impact of generative AI on the country’s workforce in Singapore

Addressing the sweeping changes as a result of the integration of new technologies like AI into workplace, Deputy Prime Minister Lawrence Wong said that Singapore must expect more human tasks to be taken over by machines.

“Some existing skills will no longer be so useful, but new skills will be needed. And that’s why we must continually reskill and upskill.”

Opposition parties in Singapore have also raised concerns over the impact of generative AI on the country’s workforce.

The Workers’ Party has questioned whether generative AI will create new jobs to replace those that may be lost and whether knowledge workers should be worried about these developments.

Pritam Singh, Leader of the Opposition concerned whether enough is being done to position workers to benefit from AI and similar innovations, rather than becoming victims of it.

“How can we use such innovations to raise worker productivity and pay, and help our SMEs to grow and thrive?” the WP’s Secretary General asked in the May Day message.

Dr Chee Soon Juan, Secretary General of the Singapore Democratic Party (SDP), has expressed concern about the ability of Singaporean children to cope with the rapid changes brought about by AI, citing problems with the current education system.

He warned that today AI is not just a super-fast computer that’s able to retrieve information in mere seconds, but also about programs and technology that “learn, teach themselves, imagine, create, compose, and even lie”.

Dr. Chee pointed out that he had warned decades ago about the inadequacy of Singapore’s education system in preparing children for changes in the world, yet very little has changed since then.

Despite this, he emphasised that Singaporeans must learn to deal with the changes brought about by AI.

Lim Tean, leader of the Peoples Voice (PV) party, has criticised the People’s Action Party (PAP) for exacerbating the imbalance and unfairness in the labour market as reflected in the job figures for 2022 and the first quarter of 2023.

Lim Tean argued that the most urgent task is to address the imbalance and unfairness for Singaporean workers.

He stated that this imbalance and unfairness have led to grave concerns about job security, with almost half of the Singaporean workforce worrying about job insecurity, according to Randstadt’s 2023 survey.

He believed that it is futile to believe that AI can improve the situation, as a worried worker cannot be a productive worker.

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ST Telemedia Global Data Centres reinforces commitment to Digital India with US$3.2 billion investment

ST Telemedia Global Data Centres (STT GDC) is investing US$3.2B to expand its data centre capacity in India by 550MW, tripling its IT load. The move supports India’s growing digital economy and aligns with PM Modi’s Digital India vision, discussed during his recent visit to Singapore.

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ST Telemedia Global Data Centres (STT GDC), a leading data centre colocation services provider headquartered in Singapore, has announced a major investment of US$3.2 billion (INR 26,000 crores) to significantly expand its data centre capacity in India.

This investment will add 550MW of data centre capacity over the next 5-6 years, nearly tripling the Temasek-backed company’s IT load capacity to meet the increasing demands of India’s rapidly growing digital economy.

The expansion is set to support the surge in data consumption, cloud computing, digital transformation, and the adoption of artificial intelligence (AI) applications across India. STT GDC, which already holds a 28% market share in India by revenue, views this move as a reflection of its confidence in the country’s digital infrastructure needs and the broader vision of Digital India.

“India’s digital economy is growing at almost three times the overall GDP growth rate and is expected to reach US$1 trillion by 2027-2028,” said Bruno Lopez, President and Group CEO of STT GDC.

“As we celebrate our 10th anniversary, this ambitious expansion underscores our commitment to Digital India, and we are confident in our ability to contribute to its long-term success.”

STT GDC India, majority-owned by STT GDC in partnership with Tata Communications Ltd, currently operates 28 data centres across 10 cities with a total capacity of over 318MW.

It serves approximately 1,000 enterprise clients, including many Fortune 500 companies. STT GDC India has also been recognized as a Great Place to Work for five consecutive years and is ranked among the Best Places to Work in Asia.

The announcement follows STT GDC’s participation in a Business Roundtable with Indian Prime Minister Narendra Modi on 5 September 2024, hosted by the Singapore Business Federation.

This strategic engagement further emphasizes STT GDC’s commitment to supporting India’s digital transformation through long-term investment and collaboration.

Prime Minister Modi’s visit to Singapore resulted in various agreements across key sectors, including a healthcare cooperation agreement between India and Singapore to collaborate on healthcare delivery, medical research, and digital health solutions.

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Giant to shut Toa Payoh supermarket in September, ninth closure in 2024

Supermarket chain Giant will shut its ninth store in Singapore by September 2024, citing tough competition from online retailers and grocery rivals. The Toa Payoh outlet is part of a series of closures this year, reflecting broader regional challenges for its parent company, Dairy Farm International (DFI).

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SINGAPORE: Supermarket chain Giant will close its ninth store in Singapore by September 2024 as it faces intense competition from online retailers and other grocery chains.

The store, located in Toa Payoh Lorong 4, is the latest in a series of closures that have taken place this year, as reported by The Straits Times.

Since February, Giant has shut down a hypermarket in Sembawang Shopping Centre, supermarkets in Bishan, Ang Mo Kio, and Bukit Panjang, along with four smaller “Express” stores in Nanyang Technological University, Pasir Ris, Redhill, and Punggol.

Following the closure of the Toa Payoh outlet, Giant will operate 45 stores across Singapore, down from 53 earlier this year.

Despite these reductions, the grocer has also opened a new outlet in Tengah in 2024.

From 2020 to 2023, the number of Giant stores in Singapore remained relatively stable, hovering between 53 and 55.

However, the recent closures highlight broader challenges faced by its parent company, Hong Kong-based Dairy Farm International (DFI), which has seen a contraction in its regional presence.

DFI, which first entered the Malaysian grocery market in 1999, exited the country in March 2023 by selling its stake in GCH Retail, the operator of the Giant, Mercato, and Giant Mini chains.

Similarly, in 2021, PT Hero Supermarket, a retail group majority-owned by DFI, closed all of its Giant supermarkets in Indonesia after the group’s revenue fell by 34% year-on-year.

In April, the Business Times reported that DFI had put the 9,731 sq ft Housing Board retail unit in Toa Payoh, currently occupied by Giant, up for sale at a guide price of S$16.5 million.

The company stated that the sale was part of a strategy to reallocate resources and focus on improving customer experience in other stores.

DFI’s half-year earnings report published on 1 August 2024 revealed that its food operations in Singapore experienced declining sales due to challenging consumer sentiment.

Despite this, the group posted underlying profit growth, reaching US$76 million.

The company attributed this profitability boost to an improved product margin mix and effective cost control measures.

In response to the Singapore’s Toa Payoh outlet closures, a DFI spokesperson told ST that the company continuously evaluates its store network and adapts to market trends and consumer needs.

“Giant and Cold Storage remain core businesses of DFI Retail Group, and our commitment to growth and expansion in Singapore remains unchanged,” the spokesperson added.

According to DFI’s official website, the group operates in 13 countries and territories, with around 11,000 outlets and a workforce of approximately 200,000 employees.

In Singapore, DFI operates not only Giant supermarkets but also 7-Eleven convenience stores and the Guardian health and beauty chain.

The group’s parent company, DFI Retail Group Holdings Limited, is incorporated in Bermuda and is primarily listed on the London Stock Exchange under the equity shares (transition) category, with secondary listings in Bermuda and Singapore.

DFI’s businesses are managed from Hong Kong by DFI Retail Group Management Services Limited, through its regional offices. The group is a member of the Jardine Matheson Group.

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