A reader shared an experience he had on a Scoot flight where a passenger exposed his bare feet to other passengers for the three-hour flight from Vientiane, Laos, to Singapore.
In the incident which took place on 12 December, the reader tried to address the issue by speaking with the air stewardess.
In return, he was told that it was alright for passengers from other rows to take up empty rows.
Scoot allows the purchase of up to 2 empty seats next to the paying passenger under the “MaxYour Space” programme.
However, the reader noted to another air stewardess before the flight took off that the male passenger did not belong to the row of empty seats.
After being told about this, this air stewardess told him to hold on and went to the front and told another. But nothing was done after it.
According to the reader, he was not the only one feeling uncomfortable with the exposed feet.
A female passenger on the same row as the laid-down male passenger grimaced at him but avoided looking at him while eating her food.
Another female passenger beside the reader exchanged looks with him over the male passenger as she, too, was allegedly shocked at the man’s behaviour.
“I’m disappointed Nashwin did not have the courage to do the right thing, she probably wanted to avoid managing the China man.” wrote the reader.
He also asked, “Not sure why Scoot allows such barbaric behaviour, imagine how the female passenger feels, eating a short distance from his feet. and what other passengers have to endure on their way to the washroom.”
The reader pointed out that the male passenger only started putting on his socks and shoes when passengers were disembarking.
“Why should other passengers put up with such unhygienic and uncouth behaviour?”
In a response to TOC, Scoot said it apologises for the passenger’s experience on board our flight.
“Our cabin crew are trained to exercise discretion when handling passengers’ feedback on board, and are committed to providing our customers with a pleasant inflight experience. If there are available standard fare seats, our cabin crew will try to accede to our passengers’ requests for seat changes.”
It added, “We will also continue to review our processes and communications to our customers, to ensure a comfortable experience for all our customers.”