SELANGOR, MALAYSIA —  Malaysia civil servants now may need to have a stronger heart as well as being constantly alert, as some of their ministers might just decide to conduct spot checks at their workplace anytime to check their performance.

After the newly appointed Transport Minister Anthony Loke went incognito on LRT system for a spot-check, netizens also spotted Health Minister Dr Zaliha Mustafa making an unofficial visit to Hospital Tengku Ampuan Rahimah(HTAR) in Klang on 28 December night.

Twitter user Ianiske shared a photo, showing that the minister did make a visit to the hospital, and spoke with some patients there to understand the issues on the ground regarding the public health services.

“Ok, I have checked, ” Ianiske wrote, “the health minister was at Tengku Ampuan Rahimah Hospital last night. HAHA.”

“Who would even notice her when she came by like a patient? No wonder she seems like asking people around. No one even realizes that she is the health minister.”

https://twitter.com/ansaleya/status/1608284539729678336

In the subsequent post, Ianiske also suggested that the minister should visit the hospital during peak hours, “Please.. just like my parents often refer to the government hospital. This govt issue has many critical issues.”

The Twitter user added that there are also other problems such as long patient waiting time and parking issue at hospital, hoping that the new Health Minister will look into these issues.

Zaliha: I wish to hear feedback from patients

On Thursday (29 Dec), Dr. Zaliha Mustafa confirmed that she had gone down to monitor the situation at the emergency department of HTAR hospital.

“I wish to hear feedback from patients about the services at HTAR, including the issue of long waiting times in the emergency department. ”

She said during the spot-check, she also heard suggestions from the emergency department workers to improve health services. They also expressed their concern for the issues raised.

“I will also strengthen the initiatives that are already implemented by HTAR before, and will see if they can be used in other emergency departments.”

She added that among the HTAR initiatives include arrangement for a short stay ward for stable patients who are expected to return after two or three days, and manage sick bed usage via digital technology and communication between hospital and public health clinic.

Dr Zaliha also promised to bring back all feedback that she received to the health ministry meeting to further improve the patient waiting time at the hospital’s emergency department.

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