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Couple with strong accent shouts at sales staff in VivoCity and succeeds getting what they want

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2 years ago

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Stomp reported yesterday that a man and a woman were caught on camera creating a ruckus at a Best Denki store in VivoCity in Singapore, Harbour Front (“Couple shouts at Best Denki employee, woman slams table: ‘You everything also don’t know’“, 28 Sep 2022).

The couple visited the store last Saturday (24 Sep) in the afternoon. They were seen reprimanding a retail staff at the store.

According to the witness who captured the whole ruckus in the video, the couple was demanding that their Dyson light, presumably defective, be replaced. It was said that they had bought the product from the store. However, they weren’t able to produce any hardcopy receipt.

“Best Denki staff handled the situation calmly despite loud shouting from the couple. A few other staff were on standby just in case the couple got aggressive or physical,” the witness said.

In the video posted on Stomp, the couple were heard shouting with a strong Chinese accent. The woman can be heard hitting the table multiple times and scolding the staff member loudly.

She was heard shouting, “How to settle, you also don’t know.”

“You (…) everything also don’t know,” she added while slamming the table.

The Best Denki staff can be seen keeping his cool throughout while trying to explain things to the couple.

However, it appears that the couple’s shouting did succeed eventually. According to the witness, Best Denki threw in the towel and gave the couple a new Dyson light as a replacement, despite the couple not being able to produce the hardcopy receipt.

And the witness added, “Before leaving with their new replacement light, the woman even made a smug remark to the staff and said, ‘Thank you for your patience in receiving our long lecture.’”

Laws to protect retail staff?

Last October, the Singapore Parliament passed a new law to protect security officers from abuse. It introduced new offences and tougher penalties for those who harass, assault or hurt security officers carrying out their duties.

The bill was introduced after cases of verbal and physical abuses against security officers in condominiums increased in recent times. One such incident went viral on social media with a resident verbally abused a security guard at his condominium.

Viral video of resident berating security guard

Mr Ramesh Erramalli, 44, was issued with a stern warning by the Police for “intentionally causing harassment” to the security guard.

An average of about 150 cases of such abuse have been reported each year from 2018 to 2020.

A separate survey by the Union of Security Employees (USE) and the Singapore University of Social Sciences also found that four in 10 security officers had faced some form of abuse while working.

Perhaps to protect retail staff from facing similar abuses, similar laws can be passed in Singapore too in the retail industry.

 

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Singapore

LTA announces 3.6% increase in COE quota to 15,834 for November 2024 to January 2025

The Land Transport Authority has announced a 3.6% increase in Certificates of Entitlement (COEs) for the period from November 2024 to January 2025. The new total will be 15,834, including more COEs for smaller cars, larger vehicles, and commercial use, along with a redistribution from deregistrations to enhance supply.

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7 hours ago

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4 October 2024

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SINGAPORE: The Land Transport Authority (LTA) announced on Friday (4 October) that the number of Certificates of Entitlement (COEs) available for bidding between November 2024 and January 2025 will rise to 15,834.

This represents a 3.6 per cent increase from the 15,283 available in the current bidding period from August to October.

In the upcoming three months, there will be 6,190 Category A COEs, which are designated for smaller and less powerful cars, as well as electric vehicles (EVs).

This is a notable increase of 5.6 per cent from the 5,864 pieces available in the previous period, translating to 54 more Category A COEs at each tender exercise.

Category B COEs, meant for larger and more powerful cars and EVs, will see their supply rise to 4,060 – a 2 per cent increase from the current 3,980 pieces.

The supply of Open category (Category E) COEs will also increase by 3.6 per cent, going from 1,035 certificates to 1,072.

When combined, the supply of Category B and E COEs represents a total increase of 2.3 per cent, amounting to 117 additional certificates compared to the previous three-month period.

Additionally, the supply of commercial vehicle (Category C) COEs will climb by 8.3 per cent to 1,407 pieces, up from 1,299. This results in an increase of 18 more COEs at each tender exercise. Meanwhile, the number of COEs for motorcycles (Category D) remains unchanged at 3,105 pieces.

The announced COE supply also factors in 3,315 certificates that have been redistributed from identified guaranteed deregistrations.

This includes 1,390 Category A COEs, 1,060 Category B certificates, and 865 motorcycle COEs.

This redistribution practice, initiated from the second tender exercise of May 2023, allows COEs set to expire in the next projected supply peak to be brought forward for allocation.

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Singapore

Three hospitalised after nine-vehicle collision on East Coast Parkway

A nine-vehicle accident involving six cars and three taxis occurred on the East Coast Parkway (ECP) on Wednesday (3 Oct), blocking two lanes. Three people were hospitalised, including a taxi driver and passenger. Police are investigating the cause of the accident.

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7 hours ago

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4 October 2024

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Three hospitalised after nine-vehicle collision on East Coast Parkway

SINGAPORE: A major accident involving six cars and three taxis took place on the East Coast Parkway (ECP) in Singapore on Thursday (3 Oct) causing significant traffic disruption.

The pile-up, which involved nine vehicles in total, blocked two lanes on the expressway towards Changi Airport, after the Fort Road exit.

The incident led to three people being hospitalised.

Footage circulating on social media showed the aftermath of the accident, with nine vehicles, including taxis and cars, some of which were stacked on top of each other.

The Singapore Civil Defence Force (SCDF) responded to the incident at approximately 5.20pm.

SCDF confirmed that three individuals were taken to Raffles Hospital.

The injured include a 67-year-old male taxi driver, a 76-year-old passenger in the taxi, and a 34-year-old woman who was driving one of the cars involved.

All three were reported to be conscious when they were transported to the hospital.

Police investigations into the cause of the accident are ongoing.

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