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TraceTogether bags international award for innovation despite not meeting Govt minimum uptake target for entering Phase 3 of post-circuit breaker reopening
Singapore’s TraceTogether on Monday (7 December) emerged as the Asia-Pacific winner of market research firm Gartner’s 2020 Government Eye on Innovation Award, beating two finalists from Taiwan and one from India.
Winners were selected via a poll of government organisations around the world.
Singapore’s Government Technology Agency senior director Jason Bay, who leads the TraceTogether team, was quoted as saying: “We are humbled and grateful for the support we have received from our 3.4 million users – 60 per cent of Singapore’s population”.
“Thank you for walking this journey of community-driven contact tracing with us, and supporting the use of Bluetooth mobile technology to contribute in the fight against Covid-19,” Bay added.
TraceTogether is a combination of a mobile app and token which uses Bluetooth proximity detection to identify those in close contact with people who are positive for COVID-19.
By the end of 2020, it will be mandatory for people to check-in at public venues—from malls to restaurants—using either the app or token. The tokens are being distributed one constituency at a time via community clubs and centres around the country.
Singapore is aiming for a 70 per cent take-up rate of the TraceTogether programme among the population of 5.7 million before moving on to the third phase of its post-circuit breaker reopening plan.
The other two conditions that have to be met are safe management compliance and sufficient testing capabilities.
Now, what’s concerning here is that experts have said that Singapore is unlikely to move to Phase 3, given the low take-up rate of TraceTogether thus far.
The Smart Nation and Digital Government Office had stated that only about 2.9 million people — just a little over 50 per cent of the population — have downloaded the app or collected the token so far.
Alex Cook, vice-dean of research at the National University of Singapore’s (NUS) Saw Swee Hock School of Public Health, told The Straits Times on Monday (7 December): “One of the targets set has been for sufficient numbers of people to have TraceTogether as more effective contact tracing will counter the relaxation in rules. I think we’re not yet at that target, and that may hold us back from advancing a phase.”
Concurring with Assoc Prof Cook’s statement, Teo Yik Ying — dean of the school — said that adoption of the app or token is still lagging.
“At present, it appears we will not be moving to Phase Three by the end of the year as it appears that token distribution has not achieved a complete coverage of the entire population,” Prof Teo remarked.
The question of a low take-up rate, however, may not be just down to the people not adopting the tokens or app.
Tokens—which the government had started distributing in September—were meant to be given to those who do not have a smartphone to install the app, particularly children and the elderly.
However, it was reported that demand for TraceTogether tokens had spiked right after the Government announced that the use of TraceTogether will be made mandatory in order for people to gain entry at public venues.
This is despite the fact that Vivian Balakrishnan — Minister-in-Charge of the Smart Nation initiative — assured that the use of the contact tracing app or token will not be made “mandatory” by the government.
Due to high demand and long queues for tokens at certain CCs, the Smart Nation and Digital Government Group had to temporarily suspend token distributions before resuming on 29 October, one constituency at a time to “better match demand”.
Commenting on the high demand of tokens, Dr Balakrishnan urged the public not to rush and assured that there would be more than enough tokens to be distributed.
He added that while the current target number of tokens to be produced is about 2.7 million, this number can be adjusted in accordance with demand.
News of this international award for TraceTogether was met with some amount of scepticism online.
Netizens on The Straits Times’ Facebook page noted that while the programme itself may be good, the distribution and collection of tokens was rather poor.
A couple of people shared that when they tried to collect their TraceTogether token, they were told to come back another time.
One person said they were told that tokens at their CC were ‘out of stock’.
Another person dismissed the award altogether, adding that a “poll of government organizations” does not accurately represent the success of the programme. Instead, users should be polled, they opined.
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Netizens: Was Ho Ching smirking before entering Dr Lee Wei Ling’s funeral?
On 10 October at around 8.30 PM, Senior Minister Lee Hsien Loong and his wife, Ho Ching, were spotted arriving at Dr Lee Wei Ling’s funeral. While Singaporeans mourned Dr Lee’s passing, some netizens, after viewing media footage, questioned whether Mdm Ho was smirking before entering the funeral.
Dr Lee Wei Ling, the daughter of Singapore’s founding Prime Minister, Lee Kuan Yew, passed away on 9 October at the age of 69, at her family home at 38 Oxley Road.
Lee Hsien Yang (LHY), Dr Lee’s brother, announced her passing on social media, and had earlier requested that the wake and funeral remain a private affair.
He also noted that respects could be paid on a strict queue basis, adding, “There will be no exceptions, not even for VIPs,” to ensure that everyone is treated equally during the visitation period.
The wake is being held at the Pearl & Sapphire Hall of Singapore Casket, located at 131 Lavender Street, Singapore. Public visitation is open from 2 PM to 10 PM on 10 October, and from 10 AM to 10 PM on 11 October. The final visitation period is scheduled for 10 AM to 1 PM on 12 October.
Despite the request for privacy, mainstream media (MSM) representatives have gathered outside the Singapore Casket building.
MSM reporters are focused on whether Dr Lee’s elder brother, Senior Minister Lee Hsien Loong, will attend her funeral.
On Thursday (10 October ) at around 8.30pm, MSM spotted Senior Minister Lee and his wife, Ho Ching, entering Singapore Casket.
According to Lianhe Zaobao, SM Lee and his wife stayed at the wake for about 10 minutes and did not provide any comments to the media.
Comments on social media pages of various media outlets show Singaporeans pouring in with condolence messages, remembering Dr Lee’s contributions to Singapore’s medical field.
They praised her as a low-profile and modest woman, despite being a President’s Scholar and the Head of the Neurology Department.
Many noted how much she resembled her mother, who also shunned the limelight, even at their funerals.
However, some netizens, after viewing videos and photos taken by mainstream media, questioned whether Mdm Ho Ching was smirking before entering Dr Lee’s funeral.
Netizens Urge Media and Public to Give Grieving Family Space
Some netizens disagreed with the speculation surrounding Mdm Ho Ching’s expression in the media footage, urging others to refrain from making unfounded assumptions.
They called for compassion, emphasizing the need to give the grieving family some space.
Some netizens also recalled the Lee family feud surrounding the 38 Oxley Road house, where Dr Lee and LHY accused their brother, SM Lee, of opposing their father’s wish to have the house demolished after his passing.
One netizen lamented the strained relationship within the Lee family, questioning why there was supposed to be a sense of family, yet it felt more like guests attending the wake.
Another commented on the fact that SM Lee and his wife attended the wake rather than being involved in arranging it, especially given that Dr Lee was unmarried and their parents are no longer around, “it says alot about their relationship.”
One netizen speculated that Dr Lee might be SM Lee’s greatest regret in life, as he had failed to mend his relationship with her.
The comment added, “Attend or not attend his sister’s wake doesn’t really matter since the person had already gone.”
Meanwhile, some netizens questioned the media’s actions, pointing out that despite LHY’s request for no media coverage, reporters were still camping outside Dr Lee’s funeral.
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Commuters report being stuck for nearly half an hour during 10 Oct EWL Disruption
Some commuters took to social media to express their frustration during the East-West Line disruption on 10th October. While some claimed to have been stuck on the train for nearly half an hour, others voiced disappointment over SMRT’s inability to manage repeated breakdowns. Some even sarcastically noted that as public transport fares continue to rise, train faults seem to be increasing as well.
SINGAPORE: On 10 October at noon, the East-West Line (EWL) experienced a disruption due to a train fault reported by operator SMRT at 12:31 PM.
Commuters were advised to expect an additional 25 minutes of travel time between Outram Park and Queenstown MRT stations towards Joo Koon.
SMRT also announced the availability of free regular bus services and assured passengers that station staff would be present to assist those in need.
By 1:22 PM, SMRT said train services from Queenstown station to Bugis had resumed.
SMRT explained that at 12:30 PM, a first-generation westbound Kawasaki Heavy Industries (KHI) train stalled near Tiong Bahru station due to the fault.
“All commuters were safely disembarked at Outram Park station,” said SMRT, who also expressed apologies for the inconvenience caused.
According to comments from commuters on social media platform XiaoHongshu, some reported being stuck on the train which halted between Tiong Bahru station and Redhill for nearly half an hour.
One commuter commented, “I’m really speechless… Just a few days ago, the EWL had a major breakdown and just recovered. I thought things should be safer recently? Yet today I encountered this, the train stopped between Tiong Bahru and Redhill for almost half an hour.”
“SMRT really leaves people speechless. Prices increase every year (they’re set to rise again at the end of the year), yet faults occur one after another.”
“The last incident still hasn’t received a satisfactory response or explanation from the public, and now another one has occurred just a few days later.”
Commuter Expresses Disappointment Over SMRT’s Inability to Manage Repeated Breakdowns
Observing comments on SMRT’s Facebook post, one commuter, who claimed to have been stuck in the faulty train for approximately 45 minutes, expressed disappointment that, despite numerous breakdowns, SMRT still could not manage the situation effectively.
There were also commuters who criticised the communication during the train fault. He pointed out that the announcement made at the station was so muffled that it was unintelligible, rendering it effectively useless.
As a result, He had to look for information on SMRT’s Facebook page to find out about the delay.
Some questioned whether SMRT had conducted proper due diligence checks on all first-generation trains, given that the latest disruption occurred just 10 days after the resolution of a six-day major EWL disruption.
One netizen expressed dissatisfaction with SMRT’s approach to managing first-generation trains.
The comment questioned whether SMRT was waiting for more breakdowns of these trains before deciding to withdraw them from service.
The netizen expressed concern that this delay in action resulted in unnecessary costs for repairs and significant inconvenience for commuters.
A Comment expressed frustration with SMRT’s focus on post-incident announcements, arguing that such actions are too late. He suggested that SMRT should prioritise precautionary measures to enhance the reliability of train services.
Another netizen sarcastically noted that as public transport fares increase, train faults seem to be on the rise as well.
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