DHL Express, the world’s leading express service provider, was recognised for its service excellence as it won the award for ‘Best Logistics Service Provider – Express’ at the 2020 Asian Freight, Logistics and Supply Chain (AFLAS) Awards ceremony in Hong Kong on Tuesday night (10 Nov).
The award comes amid an exceptionally challenging period for the logistics industry, with belly capacity for international air cargo shrinking by roughly 60 per cent compared to the previous year, according to September 2020 data from the International Air Transport Association (IATA).
However, DHL Express’ focus on its core logistics business and investments in digital transformation has enabled the organisation to continue delivering industry-leading service to its customers.
In the third quarter, the logistics giant registered a record operating profit of EUR 753 million driven by a 15.8 per cent growth in its time-definite international express shipments.
“The award is a testament to our heroic employees who have demonstrated time and again their dedication, passion and can-do spirit in delivering excellence for our customers, especially in such a tumultuous year. This is the 31st time that DHL Express is awarded as Best Logistics Service Provider – Express, and it demonstrates our continued drive to innovate and improve for our customers,” said Ken Lee, CEO at DHL Express for Asia Pacific.
“We would not be in such a strong position today without our amazing colleagues, and it is why we will continue investing in our people and infrastructure to further build on the trust that our customers have in us.”
The AFLAS Awards is organised by Asia Cargo News to honor companies in the logistics industry that exemplify excellence in leadership, as well as consistency in service quality, innovation, customer relationship management, and reliability.
It is the only Asian logistics awards to be decided by customer votes alone, earning them a reputation as a reliable gauge for customer sentiment in the logistics industry.