The Infocomm Media Development Authority (IMDA) said it will investigate the disruption to telecommunication company M1’s internet services and claimed that it will take strong enforcement action if lapses are found on M1’s part.
M1’s fibre broadband Internet service was experiencing disruptions yesterday (12 May). The company reported the issue on Facebook at around 8am, while reassuring its users that it was working on resolving the issue.
The internet outage has affected thousands of M1 fibre broadband users, particularly in the western, central, and eastern parts of Singapore.
M1 updated the post today (13 May) at around 6am, stating that it has completed fibre system maintenance and all fibre services have been fully restored.
At around 2.50pm, M1 posted another update to reassure that the internet services have been fully recovered for those who were still unable to connect to the internet.
“We have rectified a network issue that affected fibre broadband internet traffic service. The service has been fully restored at 2pm. If your fibre connection continues to be offline, do switch off and on your ONT and router to reconnect your devices. We apologise for the inconvenience the disruptions have caused, and thank our customers for their patience and kind understanding,” it said.
Following that, IMDA released a statement on Facebook at around 10.40am to inform that it has directed M1 to restore the affected services immediately and to keep its subscribers updated on the progress.
“IMDA takes a serious view of any service disruption to public telecommunications, especially during the circuit breaker period, where many are working and studying from home,” it asserted.
IMDA claimed that it has commenced investigations into the disruption to M1’s internet services, adding that it will not hesitate to take strong enforcement action if it finds any lapses on M1’s part.
Netizens voiced complaints to IMDA, saying that M1 should compensate its affected users
Following IMDA’s statement on Facebook, many netizens voiced their frustration to IMDA regarding M1’s internet outage as the company took a long time to resolve the issue.
Some of the netizens opined that IMDA should have taken action sooner, and that its statement should have been released on the day when the issue was reported.
Meanwhile, others asked IMDA whether M1 could compensate its affected customers as users had to use their own internet hotspot during M1’s internet outage.