Current Affairs
Netizens fume over lack of response from SIA personnel on waiver of rebooking fees and refunds
On Sunday (15 March), Singapore Airlines (SIA) announced on their website their intentions to waive rebooking fees for tickets issued on or before Sunday, hours after the country expanded its travel restrictions to include travellers who have visited ASEAN countries, UK, Japan, and Switzerland.
The website informed that customers booked for travel on all SIA flights up to 31 May this year are allowed to rebook their flights, as long as their new itinerary is completed by 31 March 2021.
Although rebooking fees will be waived, a fare difference may apply for the new itinerary, the airline added.
Currently, SIA is said to be reviewing its waiver policy, and may extend the cut-off date of 31 May as it continues to assess the impact of COVID-19 outbreak on global air travel in the coming weeks.
Change fees will also be waived for all new SIA and SilkAir tickets issued from now to 31 March.
The SIA website notified that, “Due to the high volume of incoming requests, we seek our customers’ understanding that it may take longer than usual for our service agents to respond. Customers are encouraged to only contact us if their flight is departing in next 72 hours in order for our agents to focus on and assist those with urgent flight changes.”
With the new changes in the policy by SIA, netizens have narrated their thoughts on to the Facebook pages of Channel News Asia (CNA), Mothership, The Straits Times, and Today.
Many online users are angry and frustrated with SIA as they are furious for being unable to contact the customer service personnel of the flight carrier.
Facebook user Tan Derrick revealed that he, like many others, have been trying to connect with SIA management as they are stranded in Bangkok, Thailand. But even after surpassing their take off time by three hours, there were no SIA personnel to assist them. To him and many others, this is unbecoming of a world-class airline. Others also shared similar experiences.
Additionally, online user Helen Bui said that she too was unable to get in contact with SIA through their hotline number and email. It was only when her husband visited the office at Paragon Orchard, their flight tickets were refunded.
Meanwhile, online user Wong Lam said that he had called SIA for a refund for his flight to Hanoi in July. However, he was told to rebook his flight instead. He, therefore, cautioned other customers of the flight carrier to not trouble themselves by calling as it is impossible to get through their phone line.Besides him, other netizens also voiced their dissatisfaction for being charged by the national carrier if they have to rebook their flights.
Facebook user Philip Tham explained that despite the new changes, the flight carrier has neither allowed him to cancel nor offered a refund for his trip to South Korea in April. Given the evolving situation surrounding Covid-19 outbreak, he is also unable to make future travel plans. Many netizens are in the dark whether to ask for a refund or to rebook their flights.
If the SIA experience was bad, netizens were quick to add that they faced the same problem with Scoot and Air Asia. They explained that these budget airlines too are nowhere to provide any response to their customers.
Current Affairs
Hotel Properties Limited suspends trading ahead of Ong Beng Seng’s court hearing
Hotel Properties Limited (HPL), co-founded by Mr Ong Beng Seng, has halted trading ahead of his court appearance today (4 October). The announcement was made by HPL’s company secretary at about 7.45am, citing a pending release of an announcement. Mr Ong faces one charge of abetting a public servant in obtaining gifts and another charge of obstruction of justice. He is due in court at 2.30pm.
SINGAPORE: Hotel Properties Limited (HPL), the property and hotel developer co-founded by Mr Ong Beng Seng, has requested a trading halt ahead of the Singapore tycoon’s scheduled court appearance today (4 October) afternoon.
This announcement was made by HPL’s company secretary at approximately 7.45am, stating that the halt was due to a pending release of an announcement.
Mr Ong, who serves as HPL’s managing director and controlling shareholder, faces one charge under Section 165, accused of abetting a public servant in obtaining gifts, as well as one charge of obstruction of justice.
He is set to appear in court at 2.30pm on 4 October.
Ong’s charges stem from his involvement in a high-profile corruption case linked to former Singaporean transport minister S Iswaran.
The 80-year-old businessman was named in Iswaran’s initial graft charges earlier this year.
These charges alleged that Iswaran had corruptly received valuable gifts from Ong, including tickets to the 2022 Singapore Formula 1 Grand Prix, flights, and a hotel stay in Doha.
These gifts were allegedly provided to advance Ong’s business interests, particularly in securing contracts with the Singapore Tourism Board for the Singapore GP and the ABBA Voyage virtual concert.
Although Iswaran no longer faces the original corruption charges, the prosecution amended them to lesser charges under Section 165.
Iswaran pleaded guilty on 24 September, 2024, to four counts under this section, which covered over S$400,000 worth of gifts, including flight tickets, sports event access, and luxury items like whisky and wines.
Additionally, he faced one count of obstructing justice for repaying Ong for a Doha-Singapore flight shortly before the Corrupt Practices Investigation Bureau (CPIB) became involved.
On 3 October, Iswaran was sentenced to one year in jail by presiding judge Justice Vincent Hoong.
The prosecution had sought a sentence of six to seven months for all charges, while the defence had asked for a significantly reduced sentence of no more than eight weeks.
Ong, a Malaysian national based in Singapore, was arrested by CPIB in July 2023 and released on bail shortly thereafter. Although no charges were initially filed against him, Ong’s involvement in the case intensified following Iswaran’s guilty plea.
The Attorney-General’s Chambers (AGC) had earlier indicated that it would soon make a decision regarding Ong’s legal standing, which has now led to the current charges.
According to the statement of facts read during Iswaran’s conviction, Ong’s case came to light as part of a broader investigation into his associates, which revealed Iswaran’s use of Ong’s private jet for a flight from Singapore to Doha in December 2022.
CPIB investigators uncovered the flight manifest and seized the document.
Upon learning that the flight records had been obtained, Ong contacted Iswaran, advising him to arrange for Singapore GP to bill him for the flight.
Iswaran subsequently paid Singapore GP S$5,700 for the Doha-Singapore business class flight in May 2023, forming the basis of his obstruction of justice charge.
Mr Ong is recognised as the figure who brought Formula One to Singapore in 2008, marking the first night race in the sport’s history.
He holds the rights to the Singapore Grand Prix. Iswaran was the chairman of the F1 steering committee and acted as the chief negotiator with Singapore GP on business matters concerning the race.
Current Affairs
Chee Soon Juan questions Shanmugam’s $88 million property sale amid silence from Mainstream Media
Dr Chee Soon Juan of the SDP raised concerns about the S$88 million sale of Mr K Shanmugam’s Good Class Bungalow at Astrid Hill, questioning transparency and the lack of mainstream media coverage. He called for clarity on the buyer, valuation, and potential conflicts of interest.
On Sunday (22 Sep), Dr Chee Soon Juan, Secretary General of the Singapore Democratic Party (SDP), issued a public statement on Facebook, expressing concerns regarding the sale of Minister for Home Affairs and Law, Mr K Shanmugam’s Good Class Bungalow (GCB) at Astrid Hill.
Dr Chee questioned the transparency of the S$88 million transaction and the absence of mainstream media coverage despite widespread discussion online.
According to multiple reports cited by Dr Chee, Mr Shanmugam’s property was transferred in August 2023 to UBS Trustees (Singapore) Pte Ltd, which holds the property in trust under the Jasmine Villa Settlement.
Dr Chee’s statement focused on two primary concerns: the lack of response from Mr Shanmugam regarding the transaction and the silence of major media outlets, including Singapore Press Holdings and Mediacorp.
He argued that, given the ongoing public discourse and the relevance of property prices in Singapore, the sale of a high-value asset by a public official warranted further scrutiny.
In his Facebook post, Dr Chee posed several questions directed at Mr Shanmugam and the government:
- Who purchased the property, and is the buyer a Singaporean citizen?
- Who owns Jasmine Villa Settlement?
- Were former Prime Minister Lee Hsien Loong and current Prime Minister Lawrence Wong informed of the transaction, and what were their responses?
- How was it ensured that the funds were not linked to money laundering?
- How was the property’s valuation determined, and by whom?
The Astrid Hill property, originally purchased by Mr Shanmugam in 2003 for S$7.95 million, saw a significant increase in value, aligning with the high-end status of District 10, where it is located. The 3,170.7 square-meter property was sold for S$88 million in August 2023.
Dr Chee highlighted that, despite Mr Shanmugam’s detailed responses regarding the Ridout Road property, no such transparency had been offered in relation to the Astrid Hill sale.
He argued that the lack of mainstream media coverage was particularly concerning, as public interest in the sale is high. Dr Chee emphasized that property prices and housing affordability are critical issues in Singapore, and transparency from public officials is essential to maintain trust.
Dr Chee emphasized that the Ministerial Code of Conduct unambiguously states: “A Minister must scrupulously avoid any actual or apparent conflict of interest between his office and his private financial interests.”
He concluded his statement by reiterating the need for Mr Shanmugam to address the questions raised, as the matter involves not only the Minister himself but also the integrity of the government and its responsibility to the public.
The supposed sale of Mr Shamugam’s Astrid Hill property took place just a month after Mr Shanmugam spoke in Parliament over his rental of a state-owned bungalow at Ridout Road via a ministerial statement addressing potential conflicts of interest.
At that time, Mr Shanmugam explained that his decision to sell his home was due to concerns about over-investment in a single asset, noting that his financial planning prompted him to sell the property and move into rental accommodation.
Mr Shanmugam is said to have recused himself from the decision-making process, and a subsequent investigation by the Corrupt Practices Investigation Bureau (CPIB) found no wrongdoing while Senior Minister Teo Chee Hean confirmed in Parliament that Mr Shanmugam had removed himself from any decisions involving the property.
As of now, Mr Shanmugam has not commented publicly on the sale of his Astrid Hill property.
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