by Simon Lim
Reach will officially discontinue its telephone call-in services from 1 August 2019. Members of the public can still, however, reach them online to give their feedback regarding government policies etc.
The Feedback Unit which is the predecessor to the current Reach was created in 1985 where members of the public could voiced their concerns regarding government policies and shared their concerns and gave feedback. It served a very useful purpose especially for members of the public who were not IT literate. Many such people were elderly people but that doesn’t mean that their concerns and views are inferior or irrelevant.
One other particular attractiveness and strength of Reach is that it adopts a No Wrong Door policy, ie, members of the public could voice their concerns and give feedback regarding any aspects of government policies and shortcomings, be it relating to the National Environment Agency (NEA), or town council matters or Land Transport Authority (LTA) or Housing & Development Board (HDB) or the police or cost of living etc, etc and their officers will then forward those feedback to the relevant authorities and agencies etc for the attention and follow-up actions.
Currently, there are hardly any other official platforms such as Reach to enable our citizens to play their parts as a concerned and active citizenry and contribute ideas and suggestions to help make our community and country into a more caring and stronger one.
The relevant authorities and their book-smart civil servants must be out of their minds to discontinue such a useful and convenient service. Reach really should instead be strengthened, its staff strength beefed up and retain its telephone call-in services to continue serving our citizens and society at large. Only idiotic and out of touch policymakers will discontinue the telephone call-in services.
Such stupid decision must be exposed and shamed at the highest level and widest possible to drive home a simple point and make those very well-paid and well-fed People’s Action Party (PAP) ministars and civil servants understand things better at ground level. With such a decision by Reach, it is no wonder that so many things have gone wrong under that dishonourable son’s lack of real effective leadership. Think.
This was first published on Simon Lim’s Facebook page and reproduced with permission.
Currently, there are hardly any other official platforms such as Reach to enable our citizens to play their parts as a concerned and active citizenry and contribute ideas and suggestions to help make our community and country into a more caring and stronger one.
The relevant authorities and their book-smart civil servants must be out of their minds to discontinue such a useful and convenient service. Reach really should instead be strengthened, its staff strength beefed up and retain its telephone call-in services to continue serving our citizens and society at large. Only idiotic and out of touch policymakers will discontinue the telephone call-in services.
Such stupid decision must be exposed and shamed at the highest level and widest possible to drive home a simple point and make those very well-paid and well-fed People’s Action Party (PAP) ministars and civil servants understand things better at ground level. With such a decision by Reach, it is no wonder that so many things have gone wrong under that dishonourable son’s lack of real effective leadership. Think.
This was first published on Simon Lim’s Facebook page and reproduced with permission.
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