The train commuters along the East West Line (EWL) experienced delay in their morning commute on Wednesday (3 July) due to a platform screen door fault at Dover MRT station and started about 7:30am. This is according to the information posted on social media platforms as the service operator, SMRT did not post any information on the incident.
On TATA SMRT Facebook, information about the fault dan delay was posted by the commuters and their friends:
Nur Azlinawaty Abdul Rahman wrote at 7:37am: “7.35am: Announcement for train fault somewhere on the E-W line heading to the City/Joo Koon heard at 7Tanah Merah MRT. Train delay of at least 5-8 mins expected.”
Paul Lee wrote at 8:31am: “Platform screen door fault on EWL eastwards at Dover. Delays expected. From a friend of mine.”
And also Aaron Tan wrote at 8:42am: “Yeah i heard boon lay going to bouna vista trains will delay by 10 mins.”
At 9:14am the Admin of TATA SMRT Facebook informed an update:
Alan Charles Yap wrote at 9:14am: “UPDATE ON PSD FAULT AT DOVER EB PLATFORM”
“Due to PSD fault on Dover EB platform, all EWL eastbound services will NOT stop at Dover station for passenger activities. Passengers are advised to travel to Buona Vista station and reboard the westbound service back to Dover.”
“Expect additional travel time.”
“No reported PSD fault at Dover WB Tuas Link bound platform. Updates to follow.”
A passenger answered to Alen Yap at 10:18am informing that the fault has been fixed:
Kitaro Kawasaki Twoosixtwo wrote at 10:18am: “As of 1012hrs, my train is making stops at Dover. Issues has been fixed.”
SMRT, the EWL train service provider, did not give official information on its social media platforms and many passengers voiced their complaints on the Twitter platform:
https://twitter.com/aanusha_/status/1146213549946990593
https://twitter.com/mdfxhmx/status/1146218282640445440
https://twitter.com/Qonls/status/1146220646944276481
Wah cb first never stop at dover, just skip the station. Now say dw give excuse slip say come back later. Smrt brain grow on thei bloody backside?
— d.ylanyeo (@dylanepicbboi) July 3, 2019
@SMRT_Singapore another annoucement of travelling time extended due to platform screen doors fault fm boon lay to bouna vista stns? Its already more than 30mins & I haven't even reached Dover fm Boon Lay stn. Delay is more than10mins annouced! Pls review yr system & improve.
— Poh Racer (@pohracer) July 3, 2019
The train speed were still slow at around 9:16am:
@SMRT_Singapore Trains moving like 🐌 from JE to Buona Vista due to screen door. Expect 30 mins delay!
— Rich (@riclzh) July 3, 2019
Red Dot Oz asked why SMRT did not report advisories online:
Why is @SMRT_Singapore not reporting such advisories online? https://t.co/jUK3VVLNGx
— Dhevarajan Devadas (@historyogi) July 3, 2019
