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新加坡业务新总裁走马上任 致力新措施改善新邮政服务

by 林殊
04/06/2019
in 新闻, 时事
Reading Time: 1 min read
0

(图源:商业时报)

新邮政自下月起将推出一系列改善邮政服务-“我的邮差”计划(Know Your Postman)以及将派送邮件延长至9点。

新邮政的邮政兼新加坡业务行政总裁冯行伟,上周五(5月31日)接受本地媒体的采访表示,提出以上措施是为了能够解决邮政服务的漏洞,为民众提供更完善的邮政服务系统。

新邮政的邮政服务一直以来备受诟病,民众也一直投诉邮政服务的效率不佳及信件无法按时送到,如两年前,资讯通信媒体发展局指出新郵政的服务素质不达标,而被罚款10万新元。

冯行伟解釋,追踪信箱派送服务是為了民眾的便利著想,顾客若无需收信人签收邮件,便可选择把挂号邮件直接放入信箱,而收信人会在邮件送到后通过手机短信或应用接到通知。而服务也将在10月开始实施。

“我的邮差”计划会在武吉知马区与义顺区开始试运营,居民将能扫描QR码连接至有邮差相关信息的微型网站,并可为邮差的表现评分,同时也可提供反馈。

冯行伟说明,推出QR码是为了民众能够了解各自区域的邮差,并随时向邮差反馈意见。

“邮差在运送服务和邮政系统中占据非常重要的位置,我们也需要社区大众一同将改善系统服务。“冯行伟说。

对于部分人士可能会滥用服务,他也强调,无论好坏,顾客的参与性仍然是非常重要,会在实行的过程尽力去调整。

冯行伟说,新邮政的邮差有1000名左右,每天需递送将近300万件信件,故未来会投入更多自动化科技,以提高邮政效率,同时也降低邮差的负担。

“虽然会增加成本,但我们的宗旨是解决邮政效率的问题,所以将复杂的工作简化,或许能够减轻邮差的部分负担。”

邮政服务频“出事”,民众已忍无可忍

上月,事主法塔(Fatah Kent)于脸书申诉,他透过网络从澳洲订购了价值1千551.57澳元的包裹,却在新邮政处理中心“半路失踪”,且经过一个月后仅同意赔偿150元,令事主感到不可理喻。

今年1月,网友Alyce Kathlyn在脸书上爆料,一名邮差将邮件丢进公共垃圾桶中,邮件包括陆路交通局、国大、卫生部等重要信件。该名邮差已被捕。

今年2月,一名邮差称身体不适,又被上司欺负,一气之下把吉宝湾映水苑(Reflections at Keppel Bay)公寓住户的邮件丢进再循环桶。邮差的行径被公众逮个正着,邮差被质问的视频过后在网上疯传。

根据邮政法,任何邮政工作人员将邮件破坏或丢弃,将被认定为犯罪。

新邮政总裁库茨(Paul Coutts)于事后表示,“对于服务不周到的部分,我们向顾客表达深刻的迁移,我们也聆听了各种反馈与意见,同时也感到了他们对我们的失望,我们会尽一切能力,获得顾客的信任。我们也会在未来的3-6个月内提出改善方案,提升邮政服务。“

根据《联合早报》报道,冯行伟表示,为让更多邮件能成功派送至顾客家中,新邮政将从8月起把平日上门派送邮件的时段延长至晚上9时。若邮件无法完成派送,公司也会在星期六继续派送。

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