After a train delay incident along the East West Line on Monday morning, another train service disruption occurred in the afternoon along the North East Line (NEL).
This time SBS Transit, the NEL train service provider, managed to inform passengers about the delay at 5:06pm before there were any complaint or question posted on social media platforms.
According to the SBS Transit announcement on its Twitter and Facebook platforms, the disruption was caused by power fault at Farrer Park NE8; additional travel time about 20 minutes was expected for both directions:
15/10, 4.06pm: NEL svc is delayed due to a power fault at Farrer Park NE8. Additional travel time of abt 20 minutes may be expected for both bounds
— SBS Transit (@SBSTransit_Ltd) October 15, 2018
At 5:16pm, 5:30pm and 5:38pm SBS Transit again tweeted, informing that there were no train service between Farrer Park NE8 and Potong Pasir NE10; free bus rides and subsequently bridging buses were available:
15/10, 4.18pm: No NEL svc btwn Farrer Park NE8 & Potong Pasir NE10 due to power fault. Free bus rides available at affected NEL stations. We are sorry
— SBS Transit (@SBSTransit_Ltd) October 15, 2018
15/10, 4.30pm: No NEL svc btw Farrer Park NE8 & Potong Pasir NE10 – To continue your journey, free bus rides available at affected stns. Bridging buses has been activated.
— SBS Transit (@SBSTransit_Ltd) October 15, 2018
15/10, 4.38pm: No NEL svc btw Farrer Park NE8 & Potong Pasir NE10 – To continue your journey, free bus rides & Bridging Buses available at designated bus stops
— SBS Transit (@SBSTransit_Ltd) October 15, 2018
There were nearly no complain from commuters on social media platforms – perhaps as the result of the quick announcement from the SBS Transit on the delay and the fault; however an upset passenger grumbled that the free bus service was not well-orginised, although she mistook SMRT as the NEL service provider:
https://twitter.com/mybobtail/status/1051757513970835456
Another tweet is from a commuter candidate who hoped that the problems were already solved when she has to go home:
Knn power fault on NEL lucky I'm not gg home early today -.- pls resolve it by off peak hour sheesh
— Le Monsieur Piggles (@LeMrPiggles) October 15, 2018
At 5:53pm another post on Twitter from SBS Transit informed that NEL full services have resumed and the problems were resolved:
15/10, 4.53pm: NEL full svc has resumed. Free bus rides & Bridging Buses svc still available at designated bus stops. We are sorry for the inconvenience caused
— SBS Transit (@SBSTransit_Ltd) October 15, 2018
And at 6:07pm; another tweet informed that the free bus rides and bridging buses services had stopped:
15/10, 5.07pm: NEL full svc has resumed. Free bus rides & Bridging Buses svc have ceased. We are sorry for the inconvenience caused
— SBS Transit (@SBSTransit_Ltd) October 15, 2018
There were no other post from commuters concerning the NEL delay.
