A train service disruption occurred on the East West Line (EWL) this morning (18 Sep), said to be caused by a platform screen door (PSD) fault at Jurong East MRT station, affecting Eastbound train services.
Simon Lee wrote a post of the slow moving train from Jurong to Pasir Ris on TATA SMRT Facebook at 8:21am, but he had initially assumed to be due to a track fault:
Simon Lee at 8:21am There is a track fault along EW line. Train moving slow from Jurong to Pasir Ris direction. Not sure if opposite direction affected.
Five minutes later John Robert Lee informed on the same Facebook platform, sharing a tweet from MRT Singapore Service Information, that the delay was caused by a platform screen door fault:
John Robert Lee wrote at 8:26am: “There was a PSD Failure at JE Eastbound. Earlier on was a Faulty Train. Please seek alternate transport as JE Eastbound platform is heavily congested and the next Eastbound train had just pulled in.”
At 8:44 Charlene Liu also posted about the PSD fault at Jurong East, and updated that a train at Chinese Garden has asked all passengers to alight:
Charlene Liu at 8:44am wrote: “Platform screen doors fault at JE apparently. Previously announced 10 mins additional travelling time. Now 15 mins already. Update: one train at Chinese Garden has just asked all passengers to alight.”
And other passengers informed and complained about the delay on the Twitter media platform:
Smrt stuck again ! #smrtsucks
— Hacky Ding (@HackyDing) September 17, 2018
https://twitter.com/urlbvrbie/status/1041843053894365184
The ONE day I have planned to come to work early, there's a train fault. I mean, really, @SMRT_Singapore? Is there like, a conspiracy somewhere??
— Mymuseandi (@mymuseandi) September 18, 2018
Well done la SMRT. U failed again in the busy working hours.
— 유정연 💚 (@Jeong_mian94) September 18, 2018
At 8:36am SMRT posted its official tweet confirming the platform screen door fault, asking for 15 minutes additional travel time from Joo Koon to Jurong East towards Pasir Ris:
[EWL]: Due to a platform screen door fault, pls add 15mins train travel time from #JooKoon to #JurongEast towards #PasirRis.
— SMRT Corporation (@SMRT_Singapore) September 18, 2018
But commuters wrote that it took 20 minutes and more to travel from Lakeside to Jurong East:
https://twitter.com/itsFIQUE/status/1041847976207896576
Jurong East Train Station massive crowd, >20 mins without train this morning, avoid… anyone with new info pls update #Singapore #SMRT
— Robin Low (@robin_low) September 18, 2018
And the delay had also affected Clementi station:
https://twitter.com/LaurenL95984574/status/1041852391618830336
SMRT informed at 9:07am that the fault has been rectified, additional travel time reduced to 10 minutes:
[EWL] UPDATE: The Platform Screen Doors fault have been rectified. Train svcs are progressively being restored. Add train travel time from #JooKoon to #JurongEast reduced to 10 mins.
— SMRT Corporation (@SMRT_Singapore) September 18, 2018
And at 9:23am SMRT announced that the PSD fault has been cleared, train services have resumed to normal:
[EWL] CLEARED: The Platform Screen Doors fault has cleared. Normal train services from #JooKoon to #JurongEast have resumed. We apologise for the inconvenience caused.
— SMRT Corporation (@SMRT_Singapore) September 18, 2018
