Photo: mrtsginfo
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Another train breakdown occurred along the East West Line (EWL) on Saturday around 9pm.

This time SMRT was quick to inform that the delay was due to a track fault between Tampines and Pasir Ris.

At 9:55pm a tired commuter tweeted to SMRT, asking the company to move the train at Simei:

This time SMRT was quick to respond, at 9:57pm it posted a tweet that due to a track fault, train travel time between Tampines and Pasir Ris will be delayed for 20mins:

At 9:58pm Alan Yap responded to SMRT on TATA SMRT Facebook , giving useful details for the free bus services:

Alan Yap wrote: “LATEST UPDATE EWL: DUE TO TRACK FAULT TRAVEL TIME BETWEEN TAMPINES AND PASIR RIS WILL BE DELAYED BY 20 MINUTES FREE REGULAR BUS SERVICES IS AVAILABLE BETWEEN TAMPINES AND PASIR RIS STATIONS.” “

This means passengers may board ANY SBS/SMRT/Go-Ahead public bus service for free (no need to tap card or pay cash fare) at key bus stops outside these affected stations. Look out for the flashing orange blinker light at the affected bus stops. Do not be confused with the point to point MRT bridging shuttle service, which is not activated at this present moment.”

Others also posted about the delay on TATA SMRT Facebook platform:

John Robert Lee shared a post from MRT Singapore Service Information at 10:02pm; he wrote: “Track failure between Tampines and Pasir Ris, causing service delay of 20 mins. Free bus services available between Tampines & Pasir Ris.”

Wayne Chew wrote at 10:03pm: “Add 20 mins between Pasir Ris and Tampines due to track fault.”

At 10:38pm Syed M Daniel shared a photo from MRT Singapore Service Information:

And at 11:39 John Robert Lee shared a video from MRT Singapore Service Information; he wrote: “This is the current situation at Pasir Ris. Entering the station via the opposite direction from Tampines at a very slow speed. I am speculating this incident may last until tonight.”

Other passengers also tweeted about the delay:

https://twitter.com/_darryltwj/status/1030816466365370368

At 10:19pm SMRT tweeted that the train service would be resumed in 5 minutes:

But at 10:27pm SMRT asked for longer travel time of 10 minutes between Tampines and Pasir Ris:

Darryl informed at 10:26pm, it took 1 hour from Bugis to Tampines:

https://twitter.com/_darryltwj/status/1030823244532604928

At 10:49pm SMRT repeated its tweet:

A passenger questioned the promised free buses because the bus drivers at Tampines Interchange were unaware of it. They said there’s no announcement at all. It was nearly impossible to find ‘free shuttle buses’:

https://twitter.com/hereisjoey/status/1030829767052779520

Bitter, tired commuters kept posting complaints on the breakdown and the way it was handled:

https://twitter.com/hereisjoey/status/1030830647760179200

https://twitter.com/hereisjoey/status/1030830647760179200

https://twitter.com/hereisjoey/status/1030831383873085440

https://twitter.com/Hxmxzxh/status/1030829189107048448

At 11:08 SMRT again posted a tweet expecting 10 minutes longer traveling time:

And repeated it again at 11:25pm:

Finally at 11:45pm SMRT informed that the fault was cleared:

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