Spanish frozen yogurt chain llaollao has announced on its Facebook page that the company with which it has been developing its brand in Singapore has unilaterally decided to close all the establishments in the country and reopen them under the Yolé Frozen Yogurt brand.
It wrote that the closing of the 29 establishments in Singapore is very disappointing after so many years of work.
“But, we face the situation with the peace of mind of having always fulfilled our commitments,” it said, adding that they deeply regret the discomfort that this may generate for the clients.
In the post which has been shared for more than 4,200 times by the time the story is being written, llaollao then emphasised that it has absolutely nothing to do with Yolé Frozen Yogurt, saying, “It is a totally new brand in the frozen yogurt market that does not exist in Europe, even though it has been advertised as such.”
“The product that is served in the establishments, since December 7, has nothing to do with us, llaollao, with our official network of suppliers or with our quality systems,” it added.
The company also said that some of the new Yolé outlets might still have available stock of some llaollao product, but in any case, the Yolé establishments do not have and will not be able to have the frozen yogurt and the rest of llaollao products.
“We want to let you know that we are far from finished in Singapore,” the company stressed.
“On the contrary, we are working to keep llaollao in the country and to guarantee that the brand continues to be a leader in the frozen yogurt market, as we achieved thanks to you,” llaollao said.
The company then ended by saying that it will be back with new stores soon, saying, “Much sooner than you can expect, so stay tuned to our social networks.”