by Robin Singh A wise woman once said: “Make a customer, not a sale”. Then again, it seems the competition in the industry took this advice the wrong way, since they constantly address the customers with generic phrases, or should we say clichés. But is customer service wrong to use such expressions or is the method working in their favor? …

by Vernon Chan According to industry analysts, Singapore is the worst place to be a property developer, the worst place to be a tech start-up, and the worst place to be a software programmer. Add to that growing list, the worst place to be a Track II diplomat or lobbyist. Singapore has proscribed Dr Huang Jing, a US citizen and top professor at its Kuan …

by Teo Soh Lung The Amendment to the Presidential Elections Act and the Constitution of the Republic of Singapore have turned out to be as troublesome and messy as the last will of Lee Kuan Yew. Lee Kuan Yew made seven wills and a codicil within a short period of two years. Yet the great care he took in making …

Halimah Yacob’s announcement that she will contest the presidency has brought forth several issues that are worthy of debate and clarification. Firstly, the inescapable quagmire of race has once again surfaced. To be fair, this has been the giant elephant in the room that has always been glossed over. As a meritorious society, should the politics of race even be …