Daily Archives: 2017-08-09

4 Customer Support Clichés That Actually Work

by Robin Singh A wise woman once said: “Make a customer, not a sale”. Then again, it seems the competition in the industry took this advice the wrong way, since they constantly address the customers with generic phrases, or should we say clichés. But is customer service wrong to use such expressions or is the method working in their favor? …

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Is Track II Diplomacy Dead in Singapore?

by Vernon Chan According to industry analysts, Singapore is the worst place to be a property developer, the worst place to be a tech start-up, and the worst place to be a software programmer. Add to that growing list, the worst place to be a Track II diplomat or lobbyist. Singapore has proscribed Dr Huang Jing, a US citizen and top professor at its Kuan …

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