Often referred to as the “Oscars of the aviation industry”, the Skytrax World Airline Awards was held at the Farnborough International Airshow in Hampshire, England, on July 12.
This prestigious award enthroned Singapore Airline (SIA) as the third best airline in the world and the first in Asia for the 2016 awards .
Singapore Airline also clinched the award for the Best Business Class Airline Seat and won third place for the World’s Best Cabin Staff, ranked behind Garuda Indonesia and All Nippon.
Singapore Airline won the second spot for the best airline on the last year’s award, slipped to third this year.
The first best airline went to Dubai-based Emirates Airline for the fourth time. While the second place won by Qatar Airways, slipped from the first last year.
Skytrax is recognized for its global ranking system which tracks costumer satisfaction of airline services and performance globally.
The awards, which have 73 categories, are based on the results of the World Airline Survey, which conducted online between August 2015 and May 2016, which measures customer satisfaction levels across the airport and on-board environment. 19.2 million passengers from more than 104 countries around the globe participated in the poll. The poll has 41 key performance indicators of airline front-line product and service.
Singapore Airline did not express its comments about slipping from second to third place. But on the award the spokesperson said, “We are honored to receive these prestigious awards, which are a validation of the hard work and dedication of our staff around the world who ensure that Singapore Airlines remains competitive on a global level.”
Once again, AirAsia clinched the World’s Best Low-Cost Airline in the low-cost airlines categories, both in Asia and globally for the third consecutive time.
Singapore Airline-owned Scoot Airline ranked the fifth, while Tiger Airways took the eight place.
Singapore based Jetstar Air took the fourth best low-cost carrier in Asia. The spokesperson said, “To stay at the top, we’ve continued to provide low fares every day for customers and have lifted the bar for customer service for low- cost airlines.”
