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SMRT train (image - Wikipedia)

Train fault causes service disruption between Boon Lay and Clementi MRT stations two days in a row

Train operator, SMRT announced in a tweet this morning that a train fault near Jurong East MRT station disrupted normal train service, resulting in additional travelling time along the East-West Line.

This is the second day since a train fault has disrupted train service along the same stretch of tracks for commuters. Both incidents lasted over an hour in service disruption.

At 8.41am, the train operator announced that there is an estimated 10 minutes of additional travelling time from Joo Koon to Clementi MRT station.  The train fault was then announced to have been resolved at 10.05am.

However, many commuters took to social media to dispute the actual delay in travelling time.

Twitter user, Chewie wrote, "it was an hour from Pioneer station to Jurong East. The least you can do is make a realistic announcement of the delay"

Another user, cathy lim tweeted the same response to the delay.

Just yesterday, a similiar train fault caused service disruption between the same stations along the East-West Line at around the same time. Commuters too disputed the actual disruption in travelling time compared to what the train operator had announced in its public tweet.

https://twitter.com/uwssha/status/681640909880954881

Additionally, SMRT did not announce any activation of free bus bridging service services for both occasions.

Under the Rail Incident Management Plan (RIMP), ORANGE 1 incidents refer to train service disruptions exceeding 15 minutes during the peak hour or 30 minutes during off-peak periods, but less than one hour.

Referring to the COI report on the disruption of train services, Chapter 8 – 12, p. 47/226, it wrote,

“445 The RIMP is only activated for ORANGE 1, RED 2 and RED 1 incidents. When the RIMP is activated, key personnel and additional resources are mobilised into action. Each key appointment holder has a portfolio and a role to play under the RIMP and the applicable  Standard Operating Procedures (SOPs). The Officer-in-Charge (OIC) of the RIMP oversees the proper implementation of the RIMP and the measures which have to be taken to restore train services. The activation of the RIMP is supported by a Bus Bridging Plan which is maintained by SMRT…”