Sengkang LRT East and West Loop services towards Sengkang were delayed during morning peak hour commute at around 8am on Tuesday.
SBS Transit did not announce any delay on Twitter and the cause of delay is unknown.
The service delay was only known through mentions on social media.
What happened to #sengkang LRT? Suddenly so crowded on both sides of the tracks. Ugh, the one time I decide to NOT take the bus. ?
— Saffy (●—●) (@LeGoldenCarrot) July 13, 2015
@SBSTransit_Ltd is there something wrong w sengkang east loop LRT? Its been two days tt it is super packed by the time it reached ranggung.
— rachelle☆g (@rachui9096) July 14, 2015
Peiyi confirmed with TOC that there was a temporary closure of the Sengkang LRT for more than 15mins. TOC has also written into SBS transit for clarification.
In Exercise Greyhound (2012) carried out jointly by LTA, SBST and SMRT, social media was identified as one of the evaluation criteria for public communication during service disruptions:
“LTA, as the exercise coordinator, assessed SMRT and SBST’s arrangement for free travel on existing public bus services, and the operation of bus shuttle services to provide transport service between the affected MRT stations. They were also tested on public communications, which included promptly informing the public of a service disruption and providing regular updates at the stations and through the media and social media channels such as twitter until normal service is resumed.”
However, till today, SBST has yet to create and maintain a facebook account for commuters to be updated in the event of any service disruption.