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Applaud the PTOs

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smrtbusandtrain
By Andrew Loh
The following article was first published on Fresh Grads.
When the authorities started to introduce air-conditioned public buses in the late 1980s and early 1990s, there were complaints from some among the commuting public that this would result in fares increases.
Some two decades or so later, it is safe to say all of us are thankful that our buses and trains provide at least a cool ride home or to the office, even as we have to put up with the crowds.
A little walk down memory lane provides some perspective to how far we have come, as far as public transport is concerned. (Click here for a rather well-detailed blog post about this: “Those Years When We Waited For Our Buses Together”.)
While the recent years of failings in providing world-class transport service are justifiably met with strident and loud criticisms from the public, it seems the public transport operators (PTOs) are trying hard to correct these shortcomings.
There is no running away from the fact that the failure of the PTOs’ maintenance regimes of an ageing system, in the midst of a population explosion, is the cause of the disruptions and breakdowns of services.
Hopefully, however, the PTOs have identified the root problems and are addressing them.
But some rectification work will take some time to fulfil.
For example, changing the signalling system will take several years, given the extensive upgrading works required.
In the meantime, the PTOs – particularly SMRT – have been brainstorming ways to make travelling more pleasant for the average commuter.
To be sure, its ideas have not always been sensible or helpful. For example, its introduction of buskers at train stations is reminiscence of the mobile TV in buses idea some years back. Complaints of the mobile TV being a needless distraction and a waste of resources resulted in it being canned just a few years ago.
In the same way, it is hard to fathom how a violinist on a train platform or station would make commuters’ ride more pleasant. Some may even find this “noise” incessant and an irritant, especially after a hard day at work.
But SMRT’s ideas are not all that bad.
Last March, when it announced that it would be removing the grab poles near the entrances of trains, it was met with incredulity. It even prompted some to write to the press to raise certain concerns about the move. (See here: “Removing train entrance grab poles not the answer”.)
More than a year on, it is safe to say the concerns have not materialised.
SMRT’s recent initiatives involving care stickers and priority queue for the elderly are also worth supporting.
Priority Queues for lifts in some train stations will ensure that passengers in need are able to access the lift more easily, SMRT said. One immediately thinks of the elderly, or pregnant women, or mothers with toddlers, who will benefit from this.
Care Stickers are meant to help SMRT staff and commuters identify those who may need help along their commute, it added.
The PTO explained, “We hope that both the Care Stickers and Priority Queues will work well together to encourage good travel etiquette among all our commuters. And while the stickers will help us all ensure that we can easily spot passengers in need, we also hope that commuters will continue to extend care to others in need even if they are not wearing a care sticker.”
Well, no argument with that. Everyone plays a part, however small, to make sure that we all, especially the less abled, have a more pleasant journey.
SMRT’s latest initiative – which one suspects most people welcome – is to provide power points in train stations for commuters to charge their mobile devices.
SMRT said this was part of its initiatives to “enhance travel experience, at no additional cost to our commuters”.
This is more sensible than to haul students to court and fine them for using power sockets in train stations, ashappened in January this year.
The poor student was fined S$400 for charging her phone, even after she had apparently appealed to SMRT.
Hopefully, such inflexible enforcement of the rules will be a thing of the past, as more stations are equipped with these power stations for commuters to use.
While these service frills are welcome, the PTOs must not forget that at the end of the day it is how efficient and prompt the trains and buses themselves are in fetching commuters from point A to point B that matters – and to do this while also ensuring the journey is comfortable.
At the moment, there is still much room for improvement in these respects.
Nonetheless, it is commendable also to see the PTOs, especially the SMRT, trying ways and means to holistically improve the travelling experience.
They may not always get it right, but they should be applauded for trying.
Singapore’s public transport system has come a long way. It is not a bad system, all things considered.
More and newer trains and buses are being bought and added to the current fleet, signalling systems are being updated, more routes are being introduced, along with more train lines coming up in the pipeline, more drivers and operators are being recruited, and in fact the entire transport system is undergoing an overhaul.
While Singaporeans should continue to expect higher standards of service, they should also recognise the smaller things the PTOs are doing to enhance and to make commuting more pleasant, and support these things too.
Now, maybe they can extend their free travel hours by just that little bit more, or give everyone about 75-years old free travel at all times of the day…

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Indonesia

Miss Universe cuts ties with Indonesia chapter after harassment allegations

The Miss Universe Organization severs ties with Indonesia franchise due to harassment claims. Malaysia edition canceled.

Women allege body checks before pageant. Investigation launched. Safety prioritized.

Indonesia winner to compete in November finale. Height requirement controversy.

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WASHINGTON, UNITED STATES — The Miss Universe Organization has cut ties with its Indonesia franchise, it announced days after allegations of sexual harassment, and will cancel an upcoming Malaysia edition.

In the complaint, more than a half dozen women said all 30 finalists for Miss Universe Indonesia were unexpectedly asked to strip for a supposed body check for scars and cellulite two days before the pageant’s crowning ceremony in Jakarta.

Their lawyer said Tuesday that five of the women had their pictures taken.

“In light of what we have learned took place at Miss Universe Indonesia, it has become clear that this franchise has not lived up to our brand standards, ethics, or expectations,” the US-based Miss Universe Organization posted Saturday night on social media site X, formerly known as Twitter.

It said that it had “decided to terminate the relationship with its current franchise in Indonesia, PT Capella Swastika Karya, and its National Director, Poppy Capella.”

It thanked the contestants for their bravery in coming forward and added that “providing a safe place for women” was the organization’s priority.

Jakarta police spokesman Trunoyudo Wisnu Andiko said Tuesday that an investigation into the women’s complaint has been launched.

The Indonesia franchise also holds the license for Miss Universe Malaysia, where there will no longer be a competition this year, according to the New York-based parent organizer.

In a lengthy statement posted to Instagram, Indonesia franchise director Capella denied involvement in any body checks.

“I, as the National Director and as the owner of the Miss Universe Indonesia license, was not involved at all and have never known, ordered, requested or allowed anyone who played a role and participated in the process of organizing Miss Universe Indonesia 2023 to commit violence or sexual harassment through body checking,” she wrote.

She added that she is against “any form of violence or sexual harassment.”

The Jakarta competition was held from 29 July to 3 August to choose Indonesia’s representative to the 2023 Miss Universe contest, and was won by Fabienne Nicole Groeneveld.

Miss Universe said it would make arrangements for her to compete in the finale, scheduled for November in El Salvador.

This year’s Indonesia pageant also came under fire for announcing a “significant change in this (year’s) competition guidelines” with the elimination of its minimum height requirement after it had crowned a winner.

In its statement, the Miss Universe Organization said it wanted to “make it extremely clear that there are no measurements such as height, weight, or body dimensions required to join a Miss Universe pageant worldwide.”

— AFP

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Malaysia

A Perodua service centre in Kuantan, Malaysia went viral for its strict dress code, Perodua responds

A dress code for vehicle servicing? A Malaysian car brand’s service centre dress code signage has puzzled netizens, raising queries about the need for attire rules during a routine service.

The manufacturer responded with an official statement after a flurry of comments, seeking to clarify and apologize.

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MALAYSIA: A dress code signage positioned at a service centre belonging to a prominent Malaysian car brand has sparked bewilderment among Malaysian netizens, who question the necessity of adhering to attire guidelines for a simple vehicle servicing.

The signage explicitly delineates clothing items that are deemed unsuitable, including sleeveless tops, short skirts, abbreviated pants, and distressed jeans.

The car manufacturer swiftly found itself flooded with comments from both inquisitive and irked Malaysian netizens. This surge in online activity prompted the company to issue an official statement aimed at clarifying the situation and extending an apology.

In a post that gained significant traction on the social media platform, politician Quek Tai Seong of Pahang State, Malaysia, shared an image to Facebook on Monday (7 Aug).

The image showcased a dress code sign prominently displayed at a Perodua Service Centre in Kuantan. Within the post, Quek posed the question: “Is this dress code applicable nationwide, or is it specific to this branch?”

The signage reads, “All customers dealing with Perodua Service Kuantan 1, Semambu, are requested to dress modestly and appropriately.”

Adding visual clarity to these guidelines, the sign features illustrative graphics that explicitly outline clothing items deemed unacceptable, including sleeveless tops, short skirts, short pants, and ripped jeans.

Delineating the specifics of the dress code, the signage stipulates that male visitors are expected to don shirts accompanied by neckties, opt for long pants, and wear closed shoes.

Conversely, female visitors are advised to don long-sleeved shirts, full-length skirts, and closed-toe footwear.

Perodua’s dress code sparks online uproar

Following the rapid spread of the post, Perodua’s official Facebook page found itself inundated with comments from both intrigued and frustrated Malaysian netizens, all seeking clarifications about the newly surfaced dress code policy.

Amidst the flurry of comments, numerous incensed netizens posed pointed questions such as, “What is the rationale behind the introduction of such regulations by the management? We demand an explanation.”

Another netizen expressed their dissatisfaction, arguing against the necessity of the rule and urging Perodua to take inspiration from the practices of other 4S (Sales, Service, Spare Parts, and Survey) automotive dealerships.

A concerned Facebook user chimed in, advocating for a more lenient stance, asserting that attempting to dictate customers’ clothing choices might not be in the company’s best interest.

Someone also commented in an angry tone, “Oi what is this? Going there for car service, not interview or working, right.”

As the discourse unfolded, it became evident that while some inquiries carried genuine weight, others chose to inject humor into the situation, playfully remarking, “If I wanted to buy a Myvi, I should buy or rent a formal attire first.”

“I sell economy rice at a hawker centre, I have never worn a long sleeve shirt and a tie… I guess I will not buy a Perodua car then.”

“I guess they will not serve those who wear short pants.”

Perodua addresses dress code controversy

As reported by Chinese media outlet Sin Chew Daily News, the manager of Kuantan’s Perodua Service Centre had acknowledged that the images on the dress code signage were misleading.

In response, the manager divulged that discussions had transpired with the head office, leading to the prompt removal of the signage to prevent any further misconceptions.

The manager clarifies, “We do encourage visitors to adhere to the dress etiquette, but we won’t go to the extent of restricting their choice of attire.”

He also revealed that currently, no complaints have been directly received from the public.

However, feedback from certain customers was relayed through Perodua’s agents.

Perodua also released an official statement by chief operating officer JK Rozman Jaffar on Wednesday (9 Aug) regarding the dress code on their official Facebook page.

The statement stated the dress code etiquette is not aligned with their official guidelines and they are currently conducting an official investigation on the matter followed by corrective measures to avoid the same incident from happening.

Perodua also extends its apologies for any inconvenience caused.

 

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