I am writing with frustrations on Speedpost’s incapability to meet their KPI. As the owner of a mail order gallery, being timely on my delivery is one of my primary commitment to my clients. With Speedpost’s repeated delay on my supply, I risk losing customers and my reputation is at stake. Speedpost’s KPI is to deliver on the same business day, if possible, and latest within 48 hours. Here is the chronological order of events on how Speedpost missed their KPI yet again.
29 May
My parcel was supposed to reach me after it arrived in Singapore on 27 May as stated in 4he Speedpost website. That was the deadline of the 48 hours KPI. My parcel wasn’t delivered.
TOC thanks Rachel Amelda Teo-Tan for her contribution. TOC has contacted Speedpost regarding Rachel's experience but did not receive any response by the time this story was published.