Uncategorized
The CASE for taking consumers for granted?
The Sim brothers’ 5-year ordeal shows a need for an independent consumer watchdog. Leong Sze Hian.
Leong Sze Hian
I refer to the article “Cheated by rogue lawyer” (ST, Aug 14).
For five long years, the Sim brothers had to endure a court case and fork out hundreds of thousands of dollars just to keep their own property. Their ordeal started in 2004 when their lawyer, Sivakolunthu Thirunavukarasu, “forged their signatures and transferred ownership of a factory they had purchased to her name,” according to a report by the Straits Times (ST).
The ST report said:
“Cheated of their property when their lawyer forged their signatures to seize ownership, three brothers had to come up with another $700,000 to prevent the bank from selling off the building. On Thursday, their five-year-long plight finally ended when the High Court ordered the rogue lawyer’s name to be removed from the property title deed and replaced by their names instead”.
Since the rogue lawyer had forged their signatures and transferred ownership of a factory they had purchased to her name, and had also altogether swiped $2.4 million from more than a dozen victims in early 2004, by mortgaging four properties, and ran away from Singapore in May 2004, I am somewhat puzzled as to why the bank mortgagee had proceeded and continued with the subject court case all the way to the Court of Appeal over five years, when there was clearly fraud by a third party, the rogue lawyer?
This brings to mind the recent furore in the media about banks insisting on holding a credit card holder responsible for $17,000 used on her stolen credit cards.
In countries like the United States, consumers are well protected, and have only a US$50 liability for credit cards used fraudulently. It is also almost unheard of for customers to be pursued in the courts by banks for fraud by a third party like a rogue lawyer.
The Consumers Association of Singapore’s (CASE) response was that consumers can walk with their feet, i.e. use banks that have better terms and conditions for fraudulent use of credit cards.
This is once again, somewhat akin to just talk with no bite, and no action.
In my opinion, it could have done some research to find out which banks give the best terms, name them, and lobby for the terms to be changed to further protect consumers. Failing which, they could also mount a campaign to boycott these banks or suggest that consumers switch banks.
Corporations such as financial institutions (FIs) and telephone operators seem to take our consumers for granted – requiring customers to opt-out of services (telcos) and misleading loan advertisements (see article on bank unsecured credit at 10% when it is actually 26%).
What has CASE done in this regard over the years?
Another case in point is the Minibonds and structured products saga, whereby 10 FIs were only banned from selling structured products from six months to two years, when hardly anyone was buying them now in any case.
In countries like the United Kingdom, a consumer watchdog organization like CASE would have come down hard on them, and insitutions have typically been fined millions of pounds in the past for their misdeeds.
That is why we have always said that CASE should be independent, like those of other countries, such as the United Kingdom.
In the United States, consumerism is strong and consumer advocates like Ralph Nader, would relentlessly shame and pursue corporations who take consumers for granted like what is happening in Singapore.
Perhaps what we direly need in Singapore is a Ralph Nader.
Strangely enough, the name of the bank is not named in the Straits Times article. Otherwise, Singapore’s Ralph Nader (if we had one) would have called for consumers to avoid dealing with this bank for mortgages or possibly everything else too.
Finally, what has not giving senior citizens peak hour concessionary fares got to do with suing customers for third party fraud? Taking Singaporeans for granted! Making more profits is more important than doing what’s right for consumers!
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Indonesia
Miss Universe cuts ties with Indonesia chapter after harassment allegations
The Miss Universe Organization severs ties with Indonesia franchise due to harassment claims. Malaysia edition canceled.
Women allege body checks before pageant. Investigation launched. Safety prioritized.
Indonesia winner to compete in November finale. Height requirement controversy.
WASHINGTON, UNITED STATES — The Miss Universe Organization has cut ties with its Indonesia franchise, it announced days after allegations of sexual harassment, and will cancel an upcoming Malaysia edition.
In the complaint, more than a half dozen women said all 30 finalists for Miss Universe Indonesia were unexpectedly asked to strip for a supposed body check for scars and cellulite two days before the pageant’s crowning ceremony in Jakarta.
Their lawyer said Tuesday that five of the women had their pictures taken.
“In light of what we have learned took place at Miss Universe Indonesia, it has become clear that this franchise has not lived up to our brand standards, ethics, or expectations,” the US-based Miss Universe Organization posted Saturday night on social media site X, formerly known as Twitter.
It said that it had “decided to terminate the relationship with its current franchise in Indonesia, PT Capella Swastika Karya, and its National Director, Poppy Capella.”
It thanked the contestants for their bravery in coming forward and added that “providing a safe place for women” was the organization’s priority.
Jakarta police spokesman Trunoyudo Wisnu Andiko said Tuesday that an investigation into the women’s complaint has been launched.
The Indonesia franchise also holds the license for Miss Universe Malaysia, where there will no longer be a competition this year, according to the New York-based parent organizer.
In a lengthy statement posted to Instagram, Indonesia franchise director Capella denied involvement in any body checks.
“I, as the National Director and as the owner of the Miss Universe Indonesia license, was not involved at all and have never known, ordered, requested or allowed anyone who played a role and participated in the process of organizing Miss Universe Indonesia 2023 to commit violence or sexual harassment through body checking,” she wrote.
She added that she is against “any form of violence or sexual harassment.”
The Jakarta competition was held from 29 July to 3 August to choose Indonesia’s representative to the 2023 Miss Universe contest, and was won by Fabienne Nicole Groeneveld.
Miss Universe said it would make arrangements for her to compete in the finale, scheduled for November in El Salvador.
This year’s Indonesia pageant also came under fire for announcing a “significant change in this (year’s) competition guidelines” with the elimination of its minimum height requirement after it had crowned a winner.
In its statement, the Miss Universe Organization said it wanted to “make it extremely clear that there are no measurements such as height, weight, or body dimensions required to join a Miss Universe pageant worldwide.”
— AFP
Malaysia
A Perodua service centre in Kuantan, Malaysia went viral for its strict dress code, Perodua responds
A dress code for vehicle servicing? A Malaysian car brand’s service centre dress code signage has puzzled netizens, raising queries about the need for attire rules during a routine service.
The manufacturer responded with an official statement after a flurry of comments, seeking to clarify and apologize.
MALAYSIA: A dress code signage positioned at a service centre belonging to a prominent Malaysian car brand has sparked bewilderment among Malaysian netizens, who question the necessity of adhering to attire guidelines for a simple vehicle servicing.
The signage explicitly delineates clothing items that are deemed unsuitable, including sleeveless tops, short skirts, abbreviated pants, and distressed jeans.
The car manufacturer swiftly found itself flooded with comments from both inquisitive and irked Malaysian netizens. This surge in online activity prompted the company to issue an official statement aimed at clarifying the situation and extending an apology.
In a post that gained significant traction on the social media platform, politician Quek Tai Seong of Pahang State, Malaysia, shared an image to Facebook on Monday (7 Aug).
The image showcased a dress code sign prominently displayed at a Perodua Service Centre in Kuantan. Within the post, Quek posed the question: “Is this dress code applicable nationwide, or is it specific to this branch?”
The signage reads, “All customers dealing with Perodua Service Kuantan 1, Semambu, are requested to dress modestly and appropriately.”
Adding visual clarity to these guidelines, the sign features illustrative graphics that explicitly outline clothing items deemed unacceptable, including sleeveless tops, short skirts, short pants, and ripped jeans.
Delineating the specifics of the dress code, the signage stipulates that male visitors are expected to don shirts accompanied by neckties, opt for long pants, and wear closed shoes.
Conversely, female visitors are advised to don long-sleeved shirts, full-length skirts, and closed-toe footwear.
Perodua’s dress code sparks online uproar
Following the rapid spread of the post, Perodua’s official Facebook page found itself inundated with comments from both intrigued and frustrated Malaysian netizens, all seeking clarifications about the newly surfaced dress code policy.
Amidst the flurry of comments, numerous incensed netizens posed pointed questions such as, “What is the rationale behind the introduction of such regulations by the management? We demand an explanation.”
Another netizen expressed their dissatisfaction, arguing against the necessity of the rule and urging Perodua to take inspiration from the practices of other 4S (Sales, Service, Spare Parts, and Survey) automotive dealerships.
A concerned Facebook user chimed in, advocating for a more lenient stance, asserting that attempting to dictate customers’ clothing choices might not be in the company’s best interest.
Someone also commented in an angry tone, “Oi what is this? Going there for car service, not interview or working, right.”
As the discourse unfolded, it became evident that while some inquiries carried genuine weight, others chose to inject humor into the situation, playfully remarking, “If I wanted to buy a Myvi, I should buy or rent a formal attire first.”
“I sell economy rice at a hawker centre, I have never worn a long sleeve shirt and a tie… I guess I will not buy a Perodua car then.”
“I guess they will not serve those who wear short pants.”
Perodua addresses dress code controversy
As reported by Chinese media outlet Sin Chew Daily News, the manager of Kuantan’s Perodua Service Centre had acknowledged that the images on the dress code signage were misleading.
In response, the manager divulged that discussions had transpired with the head office, leading to the prompt removal of the signage to prevent any further misconceptions.
The manager clarifies, “We do encourage visitors to adhere to the dress etiquette, but we won’t go to the extent of restricting their choice of attire.”
He also revealed that currently, no complaints have been directly received from the public.
However, feedback from certain customers was relayed through Perodua’s agents.
Perodua also released an official statement by chief operating officer JK Rozman Jaffar on Wednesday (9 Aug) regarding the dress code on their official Facebook page.
The statement stated the dress code etiquette is not aligned with their official guidelines and they are currently conducting an official investigation on the matter followed by corrective measures to avoid the same incident from happening.
Perodua also extends its apologies for any inconvenience caused.
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