Human error in coding caused 6.5 hours disruption of DBS banking services in May, said SM Tharman
DBS Bank’s 6.5-hour disruption to digital banking and ATM services on 5 May was caused by human error in coding the maintenance program, according to Senior Minister Tharman Shanmugaratnam.
The Monetary Authority of Singapore (MAS) has stated publicly that it regards this second disruption within a period of two months as unacceptable, and that DBS had fallen short of MAS’ expectation for banks to deliver reliable services to their customers.