DBS/POSB customers offered convenient ways to get new and good-as-new notes

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DBS/POSB has announced that it is offering more convenient ways for customers to get new and good-as-new notes as they prepare to welcome the Lunar New Year.

DSB/POSB said that from January 11 onwards, customers will be able to withdraw new and good-as-new notes at 41 POSB new notes pop-up ATMs located in 22 community clubs across the island, an increase from the 36 ATMs in 12 community clubs last year.

This year, all pop-up ATMs are conveniently accessible to customers 24 hours daily with the exception of the ones located at Chong Pang and Toa Payoh West which will be available from 9am to 10pm daily.

POSB stated that its ambassadors will also be on hand to guide customers at the various pop-up ATM locations from January 11 to 27, 9am to 9pm. Customers will be able to use their DBS/POSB ATM card to withdraw new notes in sums of SGD 100 (SGD 2 x 50), SGD 300 (SGD 10 x 30) and SGD 500 (SGD 50 x 10), up to their individual card limit.

DBS/POSB said that it is also offering customers the option to reserve their new and good-as-new notes online. With just a few simple clicks, customers can choose from a flexible combination of denominations and select their preferred collection dates at all full-service branches.

atm

From 9 January onwards, it said that customers can visit go.dbs.com/sg-cnynotes to reserve their new and good-as-new notes.

Mr. Jeremy Soo, Managing Director and Head of Consumer Banking Group (Singapore), DBS Bank, said, "As there is always increased demand for new notes during the Lunar New Year season, we want to ensure that customers enjoy a hassle-free experience in getting them. Over the years, public response to our POSB new notes pop-up ATMs has been overwhelmingly positive and our pop-up ATMs are now met with great anticipation during Lunar New Year."

"We are delighted to deploy more of them across the island this year to bring more customers joy during the festive season," he said.

"This year, we have also introduced an online reservation service where customers can simply select their preferred denominations and collect their new notes at their convenience. By integrating our physical and digital channels, we are constantly thinking of providing our customers with simple and convenient solutions so that they are able to conduct their banking seamlessly with us," Mr Jeremy added.

Dr. Ang Hak Seng, BBM, Chief Executive Director of the People’s Association, said, "We have partnered DBS for the third year to provide residents with greater access to new notes for the upcoming Lunar New Year. We are happy that residents welcome this initiative every year."

"This year, to bring greater convenience to residents, existing ATMs located at 13 of our community clubs have also been identified to dispense new and good-as-new notes, besides the pop-up ATMs at nine community clubs. We welcome more of such partnerships which will benefit our residents," he added.

DBS/POSB also said that customers are also able to get their new and good-as-new notes at all full-service DBS/POSB branches from January 11 to 27 with special priority queuing will continue to be available for the elderly and those with special needs.

It also said that customers will be able to use the SMS ‘Q’ notification service option, where they can request for a queue number via SMS prior to visiting the branches and receive notifications on the number of customers ahead of them. Customers can find their nearest branch’s respective SMS number at www.dbs.com.sg/personal/deposits/bank-with-ease/sms-q 

DBS/POSB is also offering a slew of great deals for customers this festive season:

  • Customers can spend SGD168 on their DBS/POSB Card to redeem a gift, plus enjoy 1-for-1 exclusive discounts
  • With Apple Pay, customers get SGD8 off for groceries (valid at all major supermarkets) and at Bengawan Solo, Bee Cheng Hiang and SPC with a minimum SGD80 spend in a single receipt
  • Send an eAng Bao using DBS PayLah! to be given a chance to win S$88