Train services on the East-West Line from Clementi to Joo Koon were disrupted on Thursday evening due to a train fault.
https://twitter.com/shimmertje88/status/624196999135408130
Apart from the delay, it would seem that there were passengers who were stuck on the train.
https://twitter.com/Germy_Wermy/status/624199438722928640
SMRT said train services were back to normal at about 8.49pm but passengers on board the faulty train seem to disagree with the said timing. From social media accounts, the service disruption seems to last beyond 9 pm.
https://twitter.com/ryaantay/status/624199761214615552
yo smrt u just said train service resumed don't stop so randomly fuck
— yingwen (@hautecluire) July 23, 2015
https://twitter.com/haneyysomar/status/624204166773084161
The train fault was annouced on its social media platform and free bus service was activated for the service disruption
[EWL]: Free bus service is available between #JurongEast and #JooKoon both bound.
— SMRT Corporation (@SMRT_Singapore) July 23, 2015
Apart from exiting the station for free, passengers were also given coupons for free rides. The initiative seems recent because of the running serial number on the coupon.